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Cookies and protection of personal data

Protection of personal data

Synergrid vzw attaches great importance to respecting your privacy. Most information is available on or via the website and does not require the provision of personal data. In some cases, however, you may be asked to provide personal data. In that case, these data are processed in accordance with the provisions of the General Data Protection Regulation (GDPR) and the law of 30 July 2018 concerning the protection of privacy with regard to the processing of personal data.

 

Use of data collected via this website

We may process data about you in the following categories when you fill in forms via this website:

  • Identification data (name, first name, company, function, VAT number, etc.)
  • Contact data (title, telephone number, email address, postal address, language of communication, etc.)
  • Data related to subscription to a service or a newsletter (dates of subscription or withdrawal, metadata relating to the acceptance of contractual terms...)
  • Data relating to your interest in the services and information that we offer via this website.

These personal data are collected and processed solely to provide you with the information you requested or to perform the online service you requested.

This processing is based on:

  • A legitimate interest in processing such data in order to respond to the request made to us, particularly where it concerns measures relating to a request for services made by a natural person on behalf of a legal entity (Article 6(1)(f) GDPR).
  • The necessity to process these data for the performance of a contract with you or for pre-contractual measures requested by you (Article 6(1)(e) GDPR).

In this respect, Synergrid vzw provides you with the following guarantees:

  • The processing of your personal data remains limited to the intended purpose.
  • Your personal data are not transferred to third parties or used for direct marketing purposes.
  • You always have access to your personal data and can verify their accuracy.
  • Synergrid vzw takes the most appropriate security measures to prevent misuse of your personal data by third parties.

 

The Synergrid website uses pseudonymisation. This technique is used to protect personal data by replacing direct identifiers, such as a person's name or email address, with a pseudonym or another non-direct identifier.

The website also provides an export allowing individuals to access their personal data. This includes the right to receive a copy of their personal data in a structured, readable format.

Cookies

This website uses "cookies". Cookies are small information files that are automatically stored on your computer’s hard drive. This information is sent back to the website administrator on each visit to facilitate your access to the website and to make navigation faster and more efficient.

 

Cookie management

Most internet browsers allow you to delete cookies from your hard drive or refuse them before they are installed. For more information on this subject, please consult your internet browser manual.

With regard to cookies installed with your prior consent, you can change your choice at any time in the menu accessible here.

 

Categories of cookies related to browsing on this website

This site uses several categories of cookies:

Necessary cookies

These cookies are installed when you visit the website without requiring your prior consent. We consider the use of these cookies legitimate insofar as the processing of browsing data associated with them is necessary for the functioning of our website.

Cookie name Purpose Retention period
random number Enable navigation on the site Session

 

Functional cookies

These cookies are set by this website to remember your browser preferences for future visits.

Prior consent is required for the storage and use of these cookies.

Cookie name Purpose Retention period
random number Retain the site language Session

 

Statistical cookies

These cookies are used to analyze website traffic (such as the number of pages viewed, the region of the world from which users come, the number of visits to the site, as well as visitor activity on the site and their return frequency).

As part of site traffic analysis, IP addresses are also collected, as they allow the determination of the region of the world where the user is located, but users are not identified.

Prior consent is required for the storage and use of these cookies.

The open-source MATOMO platform is used to analyze the site's audience and how it is consulted.

Cookie name Purpose Retention period
_pk_ses.1.8819 audience measurement 30 minutes audience measurement
_pk_id_1.8819 audience measurement 13 months audience measurement
_pk_ref_1.8819 audience measurement audience measurement (only active if you do not arrive directly at www.synergrid.be. For example, if you arrive via a search engine or a newsletter) 6 months

 

Cookies from social networks

These cookies are placed by the relevant social network when sharing buttons are integrated into our site to allow users to easily share content.

Prior consent is required for the storage and use of these cookies. For more information about data processing by the relevant social networks, see:

 

Cookies related to third-party services

Cookies related to YouTube

We provide users of the site with access to the YouTube service to view videos.

For the use of this service, Google uses cookies. When you play the video, personal data such as your IP address or browser information may be transmitted to servers of Google LLC outside the European Economic Area and processed by Google. Prior consent is required for the storage and use of these cookies. Google also has marketing tools such as remarketing advertising features that it operates under its own responsibility and over which Synergrid has no control.

For more information about data processing via cookies related to YouTube and about safeguards concerning data transfers outside the European Union, see:

 

Cookies related to Google Maps

We provide users of the site with access to the Google Maps service to locate our company.

For the use of this service, cookies are used by Google LLC. Data processed by Google may include, but are not limited to, IP addresses and location data of users. Personal data may also be transferred to servers of Google LLC outside the European Economic Area. Prior consent is required for the storage and use of these cookies. Google LLC also has marketing tools such as remarketing advertising features that it operates under its own responsibility and over which SYNERGRID has no control. For more information about data processing via cookies related to Google Maps and about safeguards concerning data transfers outside the European Union, see:

 

Cookies that record your acceptance or refusal of the above-mentioned cookies

They are installed when you visit the website without requiring your prior consent. The reason for using these cookies is that we are legally required to obtain and retain your consent.

Cookie name Purpose Retention period
cookieconsent_status Cookies related to the acceptance or refusal of the above-mentioned cookies 1 year

 

Form protection

This website uses Google's reCAPTCHA tool on several pages to protect form entries and distinguish between human users and automated abuse, which is in the legitimate interest of protecting the site against malicious automated programs and spam. This involves sending data required by Google for the reCAPTCHA service, including the user's IP address. The reCAPTCHA analysis takes place entirely in the background. Website users are not informed that such an analysis is being carried out.

When using Google reCAPTCHA, personal data may also be transferred to servers of Google LLC outside the European Economic Area. More information about Google reCAPTCHA can be found at:

 

Exercise of your rights

The data protection regulation grants you rights, including those summarized below, which may be subject to limitations or conditions:

  • The right to request information about the processing of your data,
  • The right to request access to your data (to obtain a copy),
  • The right to request rectification of your data (e.g. if you believe it is incorrect or outdated) or deletion of your data (e.g. because it is no longer relevant),
  • The right, in certain cases, to object to the processing of your data, in particular when the data are used for marketing purposes,
  • The right to request restriction of the processing of your data,
  • The right to data portability for data processed that you have provided in the context of a contract.

 

The data controller is:

SYNERGRID asbl
Federation of Belgian Electricity and Gas Network Operators
Avenue Palmerston, 4
1000 BRUSSELS

You can contact us by email regarding the exercise of these rights or for any question relating to the protection of your data:
This email address is being protected from spambots. You need JavaScript enabled to view it.

We may ask you to prove your identity by providing supporting documents before processing your request. You may also contact the authority responsible for monitoring compliance with this regulation (the Data Protection Authority). In addition, you have the right to bring legal proceedings before the courts and the data protection authority if you believe that the use of your data does not comply with the regulations or that your rights are not respected.

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